Complaints about veterinary practitioners

About making a complaint

The Veterinary Practitioners Registration Board of Victoria investigates complaints about the professional conduct of veterinary practitioners registered in Victoria. You can make a complaint by downloading and completing a complaint form from this page. Before you make a complaint, please read the factsheet below. You can also call us on 03 9620 7444 if you have any questions.
  • COVID-19 CHANGES: If one of your concerns is that you were not able to be in the same room as your animal, please be aware that to comply with the Chief Health Officer's Workplace Directions veterinary businesses must implement social distancing measures. Some veterinary businesses have decided not to permit clients in consulting rooms or clinics, and are instead only seeing animals inside and communicating with owners over the phone.
  • The Board has no jurisdiction over fees charged. If the complaint is about the fees set by a veterinary practitioner, please contact the Victorian Civil and Administrative Tribunal (VCAT).
  • The Board cannot investigate a complaint that falls under the control of another statutory authority or an organisation given specific powers under other legislation.
  • The Board may not be able to take action on an anonymous complaint or a complaint that is not in writing.  

Make a complaint

To make a complaint about a veterinary practitioner in Victoria you can complete a complaint form onscreen (OPTION 1) or print and complete a form by hand (OPTION 2):

OPTION 1 - Fillable complaint form to type on your computer

  1. Download, fill out, and save the complaint form below on your computer. IMPORTANT Avoid using Apple Preview on a Mac computer or Microsoft Edge on a Windows computer to fill out the form. Use the desktop version of Acrobat Reader DC on a Mac or Windows computer to fill out the form. On your mobile, use the Acrobat Reader mobile app for iOS or Android to fill out the form.
  2. Print the declaration and consent permission page of the complaint form, obtain signatures from relevant people, then scan or take a photo of it
  3. Email the completed complaint form, the signed declaration and consent page, and all supporting documents, to [email protected] (or print and post all documents to Vetboard Victoria / Level 14, 10-16 Queen Street / Melbourne VIC 3000).

OPTION 2 - Printable complaint form to print and handwrite

  1. Print the complaint form below and complete it by hand.
  2. Return the form by either scanning and emailing it back to [email protected] or posting it to the Veterinary Practitioners Registration Board of Victoria / Level 14, 10-16 Queen Street / Melbourne VIC 3000
Printable complaint form
(Adobe PDF File)

Your privacy

The Board will only use and disclose personal information about you for the purpose of conducting a complaint investigation, unless we have obtained your consent to use the information for additional purposes. More information: view the Board's Privacy and Data Protection Policy.

After the Board investigates your complaint

If you are unhappy with the way the Board has investigated your complaint, you can raise your concerns with the Victorian Ombudsman by:
  • completing an online complaint form at
  • calling (03) 9613 6222 or 1800 806 314 (regional areas). 

More information about the role of the Victorian Ombudsman: